A.    BangkokGemMart.com will automatically combine all items your added to shopping cart into a single order. Please note that, items added to shopping cart will only remain in your cart for 7 days. The combining period commences immediately after the first item is purchased and ends once you check-out to make payment. However, you can pay anytime during this period. For further information please Click here read our Combining Policy.

A.     We are always looking for ways to make your shopping with us an enjoyable & rewarding experience, one of the ways we make this possible for you is by offering our 7 days combining checkout service.Items selected from BangkokGemMart.com will remain in your cart for 7 days. The combining period commences immediately after the first item is purchased and ends once you check out to make payment.

A.    Unfortunately, No. We are not able to combine any more items to any paid orders. So prior to check out please make sure that the combining process is completed. For more information please Click here to read our Combining Policy.

A.    To review the details of your order, please login to your account and use the link 'Order History' which will display the list of your Order ID along with Order Date, Amount and Status. Just click on the Order ID to view the details of that order.

A.    All of the Gemstones listed on BangkokGemMart.com are Genuine Natural unless specifically stated otherwise.

A.     At BangkokGemMart.com we have established a hassle free, no question asked 7 days return policy. If for any reason you are not 100% fully satisfied with your purchase, you may return your item, for any reason with in 7 days after you have received it for a Full Refund. Please note, we have a 15% restocking policy and all shipping and insurance fees are not refundable. For further information please Click here read our Combining Policy.

A.     You can always reach our Customer Support team through email at support@bangkokgemmart.com or call & speak to one of our efficient & friendly customer service representatives. Our service representatives will be available to assist you between the hours of (21:00 – 06:00 EST), 09:00 – 18:00 Thai business time.