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Q.     How do I Register ?
A.    Registering as a new user is a very quick and easy process. From our websites home page, you have the option to click "Register" at top right corner and also at bottom under "My Account" you can find "Register" link. Simply click Register to complete the registration or alternatively when you attempt to add your item to your shopping cart you will be forwarded to the new user account registration page.
Q.    How to Add to Cart & Checkout ?
A.    When you are fully satisfied with the item you have found and wish to check out to make payment, simply click on the add to cart button to add to your shopping cart then select the checkout button to proceed to make payment. Alternatively if you wish to carry on shopping, you can add more items to your cart and checkout when you are ready.
Q.     How do I Combine items into one Order ?
A.    BangkokGemMart.com will automatically combine all items your added to shopping cart into a single order. Please note that, items added to shopping cart will only remain in your cart for 7 days. The combining period commences immediately after the first item is purchased and ends once you check-out to make payment. However, you can pay anytime during this period. For further information please Click here read our Combining Policy.
Q.     How long is the Combining period ?
A.     We are always looking for ways to make your shopping with us an enjoyable & rewarding experience, one of the ways we make this possible for you is by offering our 7 days combining checkout service.Items selected from BangkokGemMart.com will remain in your cart for 7 days. The combining period commences immediately after the first item is purchased and ends once you check out to make payment.
Q.     Can I Add more items to any Order which is paid but not shipped yet ?
A.    Unfortunately, No. We are not able to combine any more items to any paid orders. So prior to check out please make sure that the combining process is completed. For more information please Click here to read our Combining Policy.
Q.     How do I check my Order History ?
A.    To review the details of your order, please login to your account and use the link 'Order History' which will display the list of your Order ID along with Order Date, Amount and Status. Just click on the Order ID to view the details of that order.
Q.     Are your gems real or synthetic ?
A.    All of the Gemstones listed on BangkokGemMart.com are Genuine Natural unless specifically stated otherwise.
Q.     How do I return items for a refund ?
A.     At BangkokGemMart.com we have established a hassle free, no question asked 7 days return policy. If for any reason you are not 100% fully satisfied with your purchase, you may return your item, for any reason with in 7 days after you have received it for a Full Refund. Please note, we have a 15% restocking policy and all shipping and insurance fees are not refundable. For further information please Click here read our Combining Policy.
Q.     How can I contact you ?
A.     You can always reach our Customer Support team through email at support@bangkokgemmart.com or call & speak to one of our efficient & friendly customer service representatives. Our service representatives will be available to assist you between the hours of (21:00 – 06:00 EST), 09:00 – 18:00 Thai business time.
               
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